Popular Articles

  1. Overview of Shoretel IP 655 Conference Phone (Video)

    Below is a video that highlights and it is an overview of the components and functionality of the Shoretel IP 655 Conference Phone.  For additional assistance or questions, please contact the Help Desk at 805-493-3698 or helpdesk@callutheran.edu. ...
  2. Mitel Software and Shoretel Phones

    Mitel Connect "Softphone"  (software for using your Shoretel phone from a computer) Mitel Connect Video Instructions Shoretel Voicemail Password Shoretel Advanced Phone Features Forward your Shoretel Campus Phone to your Cell Phone ...
  3. Accessing a PDF document attached to an email on an iPad

    From the home screen on your iPad, open your mail application Click on the email containing the PDF attachment Click on the attachment icon in the email The PDF file will automatically open on your iPad ...
  4.  Moving Contacts into Folders

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  5. How to listen to deleted voicemails

    Press the Voicemail button. Press the Call VM button (located just below the screen) From the voicemail Main Menu, press 7 to access Mailbox Options . Press 7 to listen to deleted messages (you ca...
  6. Adding Apporto Virtual Lab to a Canvas Course

    Note: To add additional software titles, contact ITS and please allow 2-3 days Please contact the Cal Lutheran Helpdesk (x3698 or helpdesk@callutheran.edu) to enable Virtual Classroom settings and to request access to university owned s...
  7.  Adobe Acrobat DC Pro Overview

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  8. Clear Your Browser Cache

    Click on the plus button next to your browser for instructions on clearing your cache. For more information visit refreshyourcache.com. What is the cache? The browser cache is a temporary storage area on your computer which holds parts of rec...
  9. Personal Computer Purchase

    Although Cal Lutheran cannot tell you which computer to purchase, below we have provided some links to certain brands.  If you have questions regarding a specific computer, please feel free to contact the Help Desk for further assistance. Apple ...
  10. Setting up Access to your Campus Drives - Mac

    Be sure you are connected to the VPN if mapping drives on your home or personal computer. From Finder, hit Command + K and the “Connect to Server” dialogue box opens. Enter: smb://otter/shared and select “Connect”. When prompted, enter your e...