Articles
Changing your voicemail password
Press the "Voicemail" button. Press the "Call VM" button. Press "7" to access Mailbox Options. Press "4" to set your password. Enter your new password. If you do not recall your current password, please contact the Help Desk...
Conference Calling (Video)
Click on the video below to learn how to use the conference call feature on your Shoretel phone. ...
How to access your voicemail from off campus
Dial (805) 493-3700.
Enter your extension number.
Enter your voicemail password and press #.
How to create an out of office greeting using another phone
Dial (805) 493-3700 (on campus extension 3700).
Enter your extension number.
Enter your voicemail password and press #.
Press 7 to access Mailbox Options.
Press 2 to change the call handling mo...
Setting up Out of Office Auto-Replies
Out-of-Office Replies As you get ready to leave for summer break, don’t forget to set your Out-of-Office greetings for voicemail and email accounts. ITS suggests making a notation on your calendar to remove out-of-office messages upon return to wo...
How to create speed dials
Press the Options button
Enter your password and press OK .
Scroll down and select the Programs button and press the Edit button.
Select a button to program and select Dial Number , then press the ...
How to forward voicemails
Press the Voicemail button.
Press the Call to VM button (located just below the screen).
Enter your password then press #.
Listen to the voicemail you want to forward completely.
At the end...
Changing your phone "State" remotely
Changing Your Phone State Remotely Dial (805) 493-3700 (on campus extension 3700). Enter your extension number. Enter your voicemail password and press #. Press 7 to access Mailbox Options. Press 2 to change the call handling mod...
How to listen to deleted voicemails
Press the Voicemail button.
Press the Call VM button (located just below the screen)
From the voicemail Main Menu, press 7 to access Mailbox Options .
Press 7 to listen to deleted messages (you ca...
How to remove speed dials
Press the Options button. Enter your password and press OK . Scroll down and select the Programs button and press the Edit button. Press the speed dial you want to remove. Select the Call Appearance and press the Select butt...
Overview of Shoretel IP 485 Phone (Video)
Below is a video that highlights and it is an overview of the components and functionality of the Shoretel IP 485 Phone. For additional assistance or questions, please contact the Help Desk at 805-493-3698 or helpdesk@callutheran.edu.
...
Overview of Shoretel IP 655 Conference Phone (Video)
Below is a video that highlights and it is an overview of the components and functionality of the Shoretel IP 655 Conference Phone. For additional assistance or questions, please contact the Help Desk at 805-493-3698 or helpdesk@callutheran.edu.
...
Recording a personal greeting on your 485 phone
Log into your voicemail by pressing . If you do not have a password, enter the default password 1234 . From the voicemail Main Menu, press " 7 " to access Mailbox Options. Press " 1 " to record your personal greeting Record your person...
Recording your name on your 485 phone
Log in to voicemail by pressing .
If you do not have a password, enter the default password 1234 .
From the voicemail Main Menu, press 7 to access mailbox options.
Press 6 .
Record your nam...
Recording your out of office greeting
To record your Out of Office greeting, press the button for Mode on your phone and select Out of Office and press the OK button. Log into your voicemail by pressing . If you do not have a password, enter the default password 1234 . From ...
Reference phone guide
Click on the any of the following Shoretel Phone Reference Guides. These guides will show you how to use some of the basic functions on your phone.
485 phone reference guide.pdf
655 phone reference guide.pdf
...
Transferring Calls (Video)
Below is a video that shows you step by step on how to transfer a call.
Using Mitel Connect to Answer your Office Phone from your Home Computer
Mitel Connect allows you to connect your office phone to computer off campus. Your computer must have both a microphone and speakers. Download the installation files for your operating system below and follow the PDF instructions for installing ...
Mitel Software and Shoretel Phones
Mitel Connect "Softphone" (software for using your Shoretel phone from a computer) Mitel Connect Video Instructions Shoretel Voicemail Password Shoretel Advanced Phone Features Forward your Shoretel Campus Phone to your Cell Phone ...