Manually Add Delegate / Shared Mailbox in Outlook

The following article guides you through adding delegate email manually to your outlook application.

Windows

Mac

Web

If you're using the Outlook application on your PC

  1. Open Outlook.
  2. Choose the File tab in the ribbon.
  3. Choose Account Settings, then select Account Settings from the menu.
  4. Select the Email tab.
  5. Make sure the correct account is highlighted, then choose Change.
  6. Choose More Settings > Advanced > Add.
  7. Type the shared email address in this format: email@callutheran.edu.
  8. Choose OK > OK.
  9. Choose Next > Finish > Close.

If you're using the Outlook application on a Mac

  1. In the Tools menu, choose Accounts, and select the account that has access to the mailbox.
  2. Select Delegation and Sharing.
  3. Choose Shared With Me tab.
  4. Choose + to add a shared or delegated mailbox.
  5. Alternatively, you can also go to File > Open > Shared Mailbox, to open a shared or delegated mailbox.

If you access your email via MyCLU or https://outlook.office.com 

  1. Log in to your mailbox using Outlook Web App.
  2. Right-click “Folders” on the left-hand side and click Add shared folder.

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  1. In the Add shared folder dialog box, type the email address or name of the mailbox that you want to add and click the correct entry from the results, then click “Add”.

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  1. The mailbox appears in your Outlook Web