Updated Articles

  1. Transferring Calls (Video)

    Below is a video that shows you step by step on how to transfer a call.
  2. Overview of Shoretel IP 655 Conference Phone (Video)

    Below is a video that highlights and it is an overview of the components and functionality of the Shoretel IP 655 Conference Phone.  For additional assistance or questions, please contact the Help Desk at 805-493-3698 or helpdesk@callutheran.edu. ...
  3. Conference Calling (Video)

    Click on the video below to learn how to use the conference call feature on your Shoretel phone. ...
  4. Recording your name on your 485 phone

    Log in to voicemail by pressing  .  If you do not have a password, enter the default password  1234 . From the voicemail Main Menu, press  7  to access mailbox options. Press  6 . Record your nam...
  5. Transferring Calls (Video)

    Below is a video that shows you step by step on how to transfer a call.
  6. Overview of Shoretel IP 655 Conference Phone (Video)

    Below is a video that highlights and it is an overview of the components and functionality of the Shoretel IP 655 Conference Phone.  For additional assistance or questions, please contact the Help Desk at 805-493-3698 or helpdesk@callutheran.edu. ...
  7. Reference phone guide

    Click on the any of the following Shoretel Phone Reference Guides.  These guides will show you how to use some of the basic functions on your phone. 485 phone reference guide.pdf 655 phone reference guide.pdf ...
  8.  Overview of Shoretel IP 485 Phone (Video)

    Below is a video that highlights and it is an overview of the components and functionality of the Shoretel IP 485 Phone.  For additional assistance or questions, please contact the Help Desk at 805-493-3698 or helpdesk@callutheran.edu. ...
  9. How to forward voicemails

    Press the Voicemail button. Press the Call to VM button (located just below the screen). Enter your password then press #. Listen to the voicemail you want to forward completely. At the end...
  10. How to access your voicemail from off campus

    Dial (805) 493-3700. Enter your extension number. Enter your voicemail password and press #.