Help Desk Top 5

April 23, 2015

Top 5 Help Desk Topics

Every week, the ISS Help Desk receives many similar questions. You may also refer to the regularly updated Top 5 Help Desk Topics page. Without further ado, here are the...

Top 5 Help Desk Topics!

  1. Accessing Cal Lutheran Email
  • Oh, Outlook email! How may I access thee? Let us count the ways....
  1. Application on Windows or Mac computers
  2. Microsoft Outlook Mobile app for iPhone or smart phone
  3. Through the MyCLU Portal, then click the Outlook tab 
  4. Online at

  1. Spam and suspicious emails
  • Many of us get that pesky spam or suspicious e-mails and sometimes we are unsure if it is a legitimate e-mail.  If you are unsure of the e-mail, please forward it to
  • We will either block suspicious emails or inform you that it is a legitimate e-mail. 
  • If there is a link in the e-mail do not click on it until we have verified the sender.

  1. Computer is stuck on the Windows update screen
  • Many times for PC users, upon turning on the computer the screen will get “stuck” on the screen.  Don’t worry!  Simply follow these instructions:
  1. Unplug the power cord
  2. Press and hold the power button for 15 seconds then release the hold
  3. Plug the cord back in
  4. Press the power button once.

      4. CLU Account is Locked 

  • Navigate to the myCLU portal
  • Underneath, click Account Tools click Unlock Your Account or Forgot Your Password?
  • Please note that your username is not case sensitive, but your password is; be sure to remove the caps lock if it is on.

      5. Window Security Pop-Up Message

  • Have you changed your password recently and now every time you log into your PC you get a Windows Security pop-up message on your Outlook e-mail?  Don’t be alarmed!  This is normal when you update your CLU password. 
    • When you see the pop-up, just be sure to type in your username@clunet.2k or clunet.2k\username, enter your new password and check off Remember my credentials.

If you have any questions, please be sure to call the Help Desk at 805-493-3698 (M-Th 6:30am-10pm, Fri 6:30am-8pm, Weekends 9am-4pm PST) or e-mail at

As a reminder, ISS staff will never ask you for your password.