January 21, 2016
Some of you might recall from the last Town Hall meeting in December that Cal Lutheran is launching an Instant Messaging app. As the name implies, similar to texting on a mobile phone, Instant Messaging (IM) allows instant communication between individuals or groups who are using the app.
Those of you familiar with popular messaging or chat apps like AIM (AOL Instant Messenger), Google Chat and Snapchat will be right at home with Cal Lutheran’s messaging app, Trillian Messenger.
The primary goal of the Instant Messaging project was to deliver Cal Lutheran a messaging app that works on PCs, Macs, Web, IOS and Android mobile devices alike. Unlike its public counterparts, the Trillian Messenger provides secure encrypted internal communication that ties into the campus staff and faculty directories, and can be used to communicate between individuals, groups or (intra/inter) departments. If used correctly, it can speed up communication and improve customer response. Instant Messaging is most effective for short questions and answers. Lengthy (long-winded for some of you) discussions should still take place on the phone or better documented via email.
Instant Messaging is not for everyone or every department, but it can help shrink geographic distances between offices and improve response times for quick questions. As such, we are rolling out the Trillian Messenger as an opt-in service. Departments interested in using Instant Messaging can email a request to email@example.com to be added to the Trillian service. Instructions for downloading and installing Trillian are located on the ITS website under Faculty/Staff resources section or at the Trillian Instant Messaging page.
If you have questions about this subject or any other technical matter, please call the Help Desk at (805) 493-3698 or e-mail to firstname.lastname@example.org.
As a reminder, ISS staff will never ask you for your password.